GENERAL TERMS AND CONDITIONS OF SALE

Please read these Terms and Conditions carefully before ordering products from us. By placing an order through our website, you agree to these Terms and Conditions.

Last updated: 13 September 2026

1. INTRODUCTION

1.1 The Cloudline Coffee online store is operated by 315COFFEE PTY LTD (ABN 48 693 952 135, ACN 693 952 135), trading as Cloudline Coffee. Our physical address is Shop 5, 209 Castlereagh Street, Sydney NSW 2000, Australia.

1.2 In these Terms and Conditions, references to “Cloudline Coffee”, “we”, “us” and “our” mean 315COFFEE PTY LTD. References to “you” and “your” mean the person placing an order with us or using our website.

1.3 We sell roasted coffee and other coffee, beverage and Cloudline Coffee-related products (the Products) through cloudlinecoffee.com.au (the Website).

1.4 These Terms and Conditions apply to your use of the Website and to orders placed through it. Additional terms displayed for a particular Product, promotion or service also form part of your agreement with us.

1.5 For questions about a Product or order, contact us at hello@cloudlinecoffee.com.au.

2. YOUR CONSUMER RIGHTS

2.1 Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

2.2 Our Refund Policy, Shipping Policy and Privacy Policy should be read together with these Terms and Conditions.

3. PRODUCTS AND AVAILABILITY

3.1 We make reasonable efforts to ensure that Product descriptions, photographs, tasting notes, origins, weights and other information are accurate. Coffee is an agricultural product, however, and natural variations may occur between harvests, roast batches and brewing methods.

3.2 Product images are for illustration purposes. Colours and packaging may appear differently depending on your screen and may change from time to time without notice.

3.3 All Products are subject to availability. We may limit quantities, withdraw Products or substitute packaging where reasonably necessary. We will not substitute the Product itself without your agreement.

3.4 If a Product becomes unavailable after you place an order, we will contact you and offer an appropriate alternative or refund the unavailable Product.

4. PRICES

4.1 All prices displayed on the Website are in Australian dollars (AUD) and include GST where applicable, unless expressly stated otherwise.

4.2 Delivery charges and any other applicable charges will be shown at checkout before you place your order.

4.3 Product prices, promotional prices and delivery charges may change at any time. A change will not affect an order we have already accepted, except where there is an obvious pricing error.

4.4 If a Product has been listed at an incorrect price, we may contact you before dispatch to offer the Product at the correct price or cancel the affected Product and provide a refund. We are not required to fulfil an order at an obvious or unmistakeable pricing error.

4.5 If you place an order using a card or account issued outside Australia, your payment provider may charge foreign transaction or currency conversion fees. These charges are not imposed or controlled by us.

5. ORDERS AND PAYMENT

5.1 By placing an order, you are making an offer to purchase the Products in your cart under these Terms and Conditions.

5.2 After you submit an order, we will send an email acknowledging that we have received it. This acknowledgement does not mean that we have accepted your order.

5.3 An order is accepted when we send you confirmation that the order has been dispatched or is ready for collection. We may decline or cancel an order before acceptance, including where a Product is unavailable, payment cannot be authorised, we suspect fraud or misuse, or there is an error in the Product or price information.

5.4 If we decline or cancel an order after payment has been taken, we will refund the relevant amount to the original payment method.

5.5 You must provide complete and accurate billing, delivery and contact information. You confirm that you are authorised to use the payment method selected at checkout.

5.6 Payments are processed through third-party payment providers, including Shopify’s payment services where applicable. Their own terms and privacy policies may also apply.

6. DELIVERY

6.1 We currently deliver to valid addresses within Australia unless otherwise stated on the Website or at checkout.

6.2 Delivery timeframes are estimates only. We will use reasonable care to dispatch orders promptly, but delays may occur due to carriers, weather, public holidays, periods of high demand or events outside our reasonable control.

6.3 You are responsible for providing a complete and correct delivery address. If an order is returned or must be redirected because the information supplied was incorrect or incomplete, we may charge reasonable additional delivery costs.

6.4 Delivery is complete when the order is delivered to the address, safe location or collection point nominated by you. Subject to the Australian Consumer Law, we are not responsible for loss, theft or damage occurring after confirmed delivery where the order was delivered in accordance with your instructions.

6.5 Please inspect your order after delivery and contact hello@cloudlinecoffee.com.au promptly if anything is missing, damaged or incorrect. Photographs of the parcel and Product may help us resolve the issue more quickly.

6.6 Further information about dispatch, delivery areas, charges and estimated timeframes is available in our Shipping Policy.

7. CANCELLATIONS AND ORDER CHANGES

7.1 Please review your order carefully before submitting it. If you need to request a cancellation or change, contact us as soon as possible at hello@cloudlinecoffee.com.au.

7.2 We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once roasting, packing or fulfilment has begun.

7.3 This section does not limit any rights you may have under the Australian Consumer Law.

8. RETURNS, REFUNDS AND CONSUMER GUARANTEES

8.1 Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, refund or other remedy if a Product is faulty, unsafe, significantly different from its description or does not perform as represented.

8.2 If you believe a Product does not meet a consumer guarantee, contact hello@cloudlinecoffee.com.au with your order number and details of the issue. We may ask for photographs or request that the Product be returned so we can assess the claim.

8.3 Where a return is required for a valid claim under the Australian Consumer Law, we will cover reasonable return costs or provide an appropriate return method.

8.4 Any refund will generally be issued in Australian dollars to the original payment method. Processing times imposed by banks or payment providers are outside our control.

8.5 We do not offer refunds or exchanges merely because you change your mind about roasted coffee, food products or other Products where a change-of-mind return would be unsuitable for freshness, hygiene or safety reasons. Any additional change-of-mind arrangements are set out in our Refund Policy.

9. PROMOTIONS AND DISCOUNT CODES

9.1 Promotions, discount codes and special offers may be subject to separate conditions, including eligibility requirements, minimum spend, exclusions, usage limits and expiry dates.

9.2 Unless we state otherwise, discount codes cannot be combined, applied retrospectively, exchanged for cash or used toward delivery charges or gift cards.

9.3 We may amend, suspend or end a promotion where reasonably necessary, including where there is an error, misuse, fraud or an event outside our control. This will not affect an order already accepted unless permitted by law.

10. ACCOUNTS AND PRIVACY

10.1 You may be able to create an account to manage orders or access selected Website features. You are responsible for keeping your login details secure and for promptly notifying us if you believe your account has been compromised.

10.2 You must ensure that the information associated with your account remains accurate and current.

10.3 We handle personal information in accordance with our Privacy Policy. Because the Website is hosted by Shopify, certain information is also processed by Shopify and other service providers that help us operate the Website, process payments and fulfil orders.

11. WEBSITE USE AND THIRD-PARTY SERVICES

11.1 You may use the Website only for lawful purposes. You must not misuse the Website, attempt to gain unauthorised access, introduce malicious code, interfere with its operation, scrape content contrary to our instructions, or use it in a way that infringes another person’s rights.

11.2 The Website may contain links to third-party websites or services. We do not control those services and are not responsible for their content, availability or practices. You should review the terms and policies of any third-party service you use.

11.3 The Website is hosted by Shopify. Purchases made through the Website are transactions between you and 315COFFEE PTY LTD, not between you and Shopify.

11.4 We try to keep the Website available and accurate but do not guarantee uninterrupted or error-free access. We may correct errors, update information or temporarily suspend parts of the Website when reasonably required.

12. INTELLECTUAL PROPERTY

12.1 Unless otherwise stated, the Website and its content—including the Cloudline Coffee name, logos, illustrations, photographs, graphics, text, packaging and Product names—are owned by or licensed to us and are protected by applicable intellectual property laws.

12.2 You may access and use the Website for personal, non-commercial purposes. You must not reproduce, modify, distribute, sell, publish or commercially exploit our content without prior written permission, except as permitted by law.

13. LIABILITY

13.1 To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of data arising from your use of the Website or purchase of Products.

13.2 To the extent permitted by law, our aggregate liability relating to an order is limited to the amount paid or payable for the Products concerned.

13.3 Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability under the Australian Consumer Law that cannot be excluded or limited.

14. CHANGES TO THESE TERMS

14.1 We may update these Terms and Conditions by publishing the revised version on the Website. The updated terms will apply from the date stated at the top of the page.

14.2 The Terms and Conditions applying to an order are those in effect when the order is placed, unless a change is required by law or is agreed with you.

15. GOVERNING LAW

15.1 These Terms and Conditions are governed by the laws of New South Wales, Australia.

15.2 You and we submit to the courts of New South Wales and any courts entitled to hear appeals from them, without limiting any rights you may have under applicable consumer law.

16. CONTACT INFORMATION

Questions about these Terms and Conditions or an order can be sent to:

Cloudline Coffee
Operated by 315COFFEE PTY LTD
ABN: 48 693 952 135
ACN: 693 952 135
Shop 5, 209 Castlereagh Street
Sydney NSW 2000
Australia
Email: hello@cloudlinecoffee.com.au